About a year ago I was speaking with a business continuity consultant regarding different business models. I suggested that one option for their business could be to offer a form of continuity insurance. The client would pay a small retainer fee to the consultant who would make themselves available to the client if an incident were to occur. At this point of course a larger fee would be applied. This would provide the client with continuity expertise and support at the point at which they really needed it. His response was of great surprise to me.
The last place I would want to be is with a client as they are running their continuity plans.
Considering that the individual that I am speaking about is someone whose opinion I respect, I found this statement surprising. I did not push the individual to expand on their point further. With hindsight this was unwise as his statement has stuck with me and his meaning is still unclear. Is it identifying a lack of confidence in the plans, the clients or the consultants ability to contribute to recovery process? I’m sure we hope for the latter but fear the former.
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